Growing customer inquiries, complex project workflows and increasing competitive pressure - companies in the photovoltaic industry are faced with the challenge of organising their internal processes efficiently. Autark21 also recognised that a modern and flexible CRM solution was needed to meet the increasing requirements.
The previous systems were too inflexible, fragmented tools made collaboration difficult and many work steps had to be completed manually. This led to long processing times and a lack of transparency in the sales pipeline. To solve these challenges, Autark21 teamed up with demicon for a digital transformation with monday.com and make.com.
By implementing a new, tailor-made CRM environment, numerous processes were automated and optimised: