More added value through digital excellence
Enterprise transformation
Go beyond incremental change and create a sustainable, technology-driven and agile organisation that adapts to growing challenges.
Efficiency through digitalisation
Agility in change
Rethinking value creation
PHILIPP WEISE
Head of Consulting
Book a free consultation with our enterprise transformation expert today.
Rethinking agility & ready for the future
individually
4.770 EUR
With our agility check, we analyse the use of agile methods and evaluate your digital mindset. Discover potential and receive customised recommendations to increase your agility and secure your competitiveness.
Prepare & accompanychanges
individuallyon request
Whether strategic realignment, organisational development or a change in working methods due to new processes or tools - professional change begins with a neutral assessment of the current situation.
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Evaluated initial situation
Sense of Urgency as a starting point
Recommendation of measures
PROCESS EXCELLENCE
Optimised workflows, maximum success
To ensure that your company can scale successfully in the long term, you should rely on automated end-to-end processes with state-of-the-art technology right from the start. Thanks to our many years of expertise in business process excellence, we create perfectly designed workflows for you so that you can save valuable resources.
Simplify workflows holistically
End-to-end processes for sustainable scaling
Transparent value creation
CHANGE MANAGEMENT
Preparing & accompanying change
We strengthen your company through targeted measures such as effective coaching and training. We promote team cohesion through team building and ensure the success of your transformation with comprehensive change controlling. Accompanying measures in IT projects ensure smooth integration and sustainable results.
INNOVATION MANAGEMENT
Innovation is human
Implement your ideas successfully. We support you in formulating an innovation strategy and implementing it through efficient processes. With our trend radar, you keep your finger on the pulse of the times, while we align your corporate culture and mindset with innovation. We ensure your success and the sustainability of your innovative projects through targeted KPI management.
SUCCESS STORY TOURISM
IT transformation: new standards in service management
CUSTOMER FTI
TOOLS JSM PREMIUM, ACCESS, USER CONFLUENCE STANDARD, OPSGENIE
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CHALLENGES
Our goal was to implement a central IT Service Management (ITSM) platform that not only supports the internal service processes, but is also scalable and works across different units (ESM).
APPROACH
Our team combined tool expertise with in-depth methodological know-how to create the optimal conditions for service management. A tight schedule and collaboration with internationally distributed teams were at the heart of the project.
SOLUTION
Our demicon experts have created the ideal conditions for service management through the value-adding combination of tool expertise and methodological knowledge.
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AUTOMOTIVE SUCCESS STORY
Automation as a success factor in service management
CUSTOMER WORLDWIDE RECOGNISED GERMAN PREMIUM AUTOMOTIVE MANUFACTURER
TOOLS JIRA SERVICE MANAGEMENT, eazyBI, SCRIPTRUNNER, INSIGHT, JIRA AUTOMATION, STRUCTURE & ADVANCED ROADMAPS
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CHALLENGES
A rapid increase in new users led to longer response times, an increase in urgent requests and a growing backlog. Inefficient manual ticket processing and slow platforms such as Jira and Confluence further intensified this effect.
APPROACH
We not only rely on state-of-the-art technical solutions, but also combine them with our methodical know-how and many years of experience in order to offer our customers the best possible service.
SOLUTION
We optimised the technical environment of the platform and switched from Jira to Jira Service Management. Our consultants supported the team in securely migrating more than 1,000 open tickets. Thanks to additional personalisations, users can now make individual configurations without the support of a Jira administrator.
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SUCCESS STORY LOGISTICS & TRANSPORT
Sustainable success thanks to intelligent & smooth IT processes
CUSTOMER DB REGIO BUS
TOOLS CONFLUENCE, JIRA SERVICE MANAGEMENT, JIRA SOFTWARE, INSIGHT, SCRIPTRUNNER, REFINED THEME
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CHALLENGES
To select and implement a single tool that would enable more than 2,000 employees to manage service requests and data sets more efficiently. The aim was to gain the greatest possible control over as many IT workflows as possible and thus be able to offer DB Regio Bus customers even better services.
APPROACH
As part of a detailed analysis and comprehensive consultation, we were able to offer DB Regio Bus a solution and end-to-end services that were precisely tailored to the company's needs.
SOLUTION
By implementing Jira and Confluence and linking them with powerful, tried-and-tested add-ons, we helped our customer to optimise its IT landscape.