monday.com Service

Faster service processes from A to Z with intelligent automation & AI

monday.com improves service processes through efficient task tracking and real-time communication.

Test version of the product

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Efficient task tracking


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Fast response


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Real-time collaboration


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Automation possibilities


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Comprehensive reporting


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Customer satisfaction

Sales & CRM with monday.com


The right CRM solution can make all the difference in your sales process. We work with you to develop future-proof solutions based on monday sales CRM.

checked-artificial-intelligence-digitalSimple & fast setup

checked-artificial-intelligence-digital Implementation of current processes

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checked-artificial-intelligence-digital Time savings through automation

checked-artificial-intelligence-digital Consulting, support & training


DEMICON, YOUR CERTIFIED PROVIDER

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MASTER YOUR

Customer Service with monday.com

Improve the efficiency and quality of your customer service with monday.com Service. In today's business world, excellent customer support and fast response times are critical. monday.com Service provides a customisable platform that allows you to seamlessly manage support tickets, track service requests and streamline internal processes. Thanks to the integration of AI technologies, manual tasks are minimised, allowing your team to focus on what matters most: providing the best possible support to your customers.

Benefit from our expertise in monday.com Service to improve your support processes and sustainably increase customer satisfaction.

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"Thanks to monday.com, we were able to successfully implement a centralized work management system throughout the company. This system enables us to implement both internal and external projects in a structured and efficient manner. With demicon, we have a partner at our side who not only makes onboarding seamless, but also makes ongoing collaboration smooth and pleasant."
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Markus Schmidt
Solution Architect Cyber Security & Cloud for South
VAPS Ltd.
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a customized CRM solution

For your business

At DEMICON, we understand the importance of a seamless transition to a more efficient sales organization.

Our extensive expertise in our long-standing partnership with monday.com enables us to develop customized solutions to meet your individual requirements.

FUTURE-PROOF CRM DESIGN THROUGH

Integration of existing tools

Integrations in monday.com allow you to connect your existing tools with just a few clicks - without any programming effort.

Switching between separate apps is a thing of the past - and you can be sure that no information is lost.

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DETAILED INSIGHTS

From individual deals to the complete overview

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Keep an overview
of every deal

With just one click, you have quick access to all the information you need to close deals. View contact details, find out about the progress of deals and the next steps.

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Increase transparency with customizable dashboards

Create dashboards easily and in real time - no developer required. Gain insights into the status of deals as well as projected revenue, your team's performance and much more.

EFFICIENT COLLABORATION BETWEEN DIFFERENT TEAMS

From presales to aftersales -

everything in one central location

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FIVE ADVANTAGES OF

monday sales CRM integration with DEMICON

BOOK DEMO

DEMICON, YOUR CERTIFIED PROVIDER

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IT_ZERT_ISO_9001-2015 IT_ZERT_ISO_27001-2013

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Price transparency & guarantee
Our clear, fixed price models with no hidden fees ensure that you always know what you are paying for.

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Experience in adding value
Thanks to DEMICON's long-standing partnership with Monday.com and our experience with Monday.com migrations, we understand the intricacies of achieving maximum success in migration projects. Migration best practices allow you to benefit from minimal work restrictions and risks.

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Tailor-made solutions
We don't believe in a one-size-fits-all solution that works for everyone. But sometimes it does. Our migration packages are designed to perfectly match your specific business and budget requirements.

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Promise of success
Cost efficiency means no compromises. Our commitment to quality and security ensures that your migration is carried out smoothly by certified IT suppliers and Monday partners.

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Reliable scheduling
With DEMICON, customers can expect projects to be completed on time. We also offer the flexibility to expand teams as required.

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"With DEMICON, we have been able to migrate and consolidate various fragmented processes and documents into a digital platform that offers a full overview, is transparent, easy to manage and delegate, and, importantly, future-proof."

Sebastian Seubert
PLATFORM OWNER - Mercedes-Benz

GDPR & EU data center

monday sales CRM complies with the provisions of the General Data Protection Regulation (GDPR).

The Enterprise package also offers the option of storing your data in the EU data center in Frankfurt (DE).

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monday.com

Solutions

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Self-service customer experience

Enable customers to resolve common issues on their own so employees can focus on critical concerns.

Self-service

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Automatic ticket classification

Let AI automatically tag tickets by type, urgency, sentiment, department and more to accurately prioritise incoming tickets.

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Intelligent ticket routing

Speed up ticket processing and reduce manual work by automatically assigning tickets to the relevant agent or team.

CustomerSupport

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Knowledge base support for agents

Solve a wider range of problems with AI support that provides relevant information and minimises unnecessary escalations and delays.

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Full freedom to scale according to business requirements

Easily create automated service processes that cover the entire organisation and can be quickly adapted as needed - without expensive developer or implementation costs.

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SLA management
monday.com

Service packages

Increase productivity: Seamless monday.com onboarding in 6 weeks with 12 hours of consulting!

time-blue12h in 6 weeksprice2-blue2.000 EUR.

Boost your organisation's productivity with our comprehensive monday.com onboarding program! Our structured onboarding journey ensures a seamless transition to monday.com, tailored to your business needs, in just 6 weeks with 12 hours of consulting!

Start now

SERVICES | RESULTS
  • Increase the productivity of your organisation
  • Comprehensive monday.com onboarding program
  • Structured onboarding journey
  • Seamless transition to monday.com
  • Tailored to your business needs
  • 12 consulting hours over 6 weeks

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Seamless transition: Smooth, customised onboarding to monday.com for your needs.


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Increased productivity: Significant improvement in team productivity and workflow efficiency.


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User acceptance: High user acceptance rates enable your team to use the full functionality.


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Expert guidance: Access to expert guidance ensures that questions or challenges are dealt with quickly.

 

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Maximising success: 18 hours of premium onboarding with training & 3-week test run!

time-blue18h in 12 weeksprice2-blue3,000 EUR.

Our premium onboarding package offers 18 hours of consulting, all the benefits of standard onboarding and additional services, including a 3-week test run with a dedicated team. Users receive either basic or advanced training, admins receive specialised admin training for seamless platform navigation.

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SERVICES | RESULTS
  • Seamless platform navigation
  • All the benefits of standard onboarding
  • Additional services, including a 3-week test run with a dedicated team
  • Basic or advanced training for users
  • Specialised admin training
  • 18 consulting hours over 12 weeks

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Seamless transition: Smooth, customised onboarding to monday.com for your needs.


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Increased productivity: Significant improvement in team productivity and workflow efficiency.


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User acceptance: High user acceptance rates enable your team to use the full functionality.


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Expert guidance: Access to expert guidance ensures that questions or challenges are dealt with quickly.

 

Start now

Mastering monday.com basics and functions

time-blue1 hourprice2-blue300 EUR.

Get started with monday.com now! The training provides important basics about the most important functions of monday.com. You will also get an introduction to monday.com products based on the main differences.

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SERVICES | RESULTS
  • Introduction to monday.com
  • Understanding the main functions
  • Navigation on the platform
  • Overview of key functions
  • Introduction to various monday.com products
  • Highlighting the main product differences

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Software expertise: Comprehensive knowledge and ability to use the platform efficiently


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Workflow efficiency: Use of functions for efficient and optimised processes


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Team collaboration: best practices for improving team coordination and communication


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Robust account management: learning skills to master all administrative challenges

 

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Exploit the full potential of monday.com with expanded knowledge

time-blue 1.5 hoursprice2-blue500 EUR.

Expand your monday.com knowledge with our Advanced Training! Dive into advanced features, optimise workflows, integrate third-party apps and master reporting functions. Unleash the full potential of monday.com!

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SERVICES | RESULTS
  • Deepen your knowledge of monday.com
  • Advanced functions and customisations
  • Optimise workflows
  • Seamless integration of third-party applications
  • Effective use of advanced reporting features
  • Best practices for team collaboration

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Software expertise: Comprehensive knowledge and ability to use the platform efficiently


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Workflow efficiency: Use of functions for efficient and optimised processes


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Team collaboration: best practices for improving team coordination and communication


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Robust account management: learning skills to master all administrative challenges

 

Start now

Mastering the configuration and administration of the monday.com account

time-blue1 hourprice2-blue300 EUR.

Configure and set up your monday.com account! Learn how to use and manage your monday.com account properly. This comprehensive training course covers cross-team configuration, authorisations, IT security and statistics and prepares administrators for all challenges.

Start now

SERVICES | RESULTS
  • Cross-team configuration
  • Define authorisations
  • IT security measures
  • Analyse statistics
  • Operational management
  • Preparing for administrator challenges

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Software competence: Comprehensive knowledge and ability to use the platform efficiently


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Workflow efficiency: Use of functions for efficient and optimised processes


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Team collaboration: best practices for improving team coordination and communication


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Robust account management: learning skills to master all administrative challenges

 

Start now

Unlock your business potential with our comprehensive strategy and transformation services

time-blue8 hoursprice2-blue1,550 EUR.

Drive growth and innovation with our expert services in strategy design, assessments, workshops and no-code solutions. From goal alignment to seamless implementation, we optimise your operations for success.

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SERVICES | RESULTS
  • Strategic alignment: Align goals with actionable plans for clear success concepts.
  • Detailed assessments: Identify strengths and areas for improvement for better decisions.
  • Collaborative workshops: Encourage teamwork to develop innovative solutions.
  • Effective implementation: Integrate solutions seamlessly into business processes.
  • No- & low-code expertise: Simplify application development with minimal programming effort.
  • Process optimisation: Improve workflows through specialised process workshops and automation.

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Increased efficiency: Optimised processes and automation reduce manual effort.


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Increased innovation: Collaborative workshops promote creative solutions.


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Improved decision-making: Assessments provide insights for strategic decisions.


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Cost savings: Reduced development and operating costs through low-code/no-code solutions.

 

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Seamless data migration from US to EU servers with our powerful app

time-blue8 hoursprice2-blue1.550 EUR.

Our migration app speeds up data transfer between monday.com instances from weeks to hours. Minimise errors and efficiency with demicon's expertise.

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SERVICES | RESULTS
  • Efficient migration: Automated transfer reduces time from weeks to hours.
  • Comprehensive data transfer: Transfers more comprehensive data than manual Excel imports.
  • Minimisation of errors: Reduces human error through automation.
  • Expert support: Our team ensures a smooth migration of all components.
  • Maximum efficiency: Comprehensive methodology for minimal downtime and optimal results.
  • Secure data transfer: Trusted transfer of data to the correct server location.

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Time saving: Reduces migration time from weeks to hours.


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Comprehensive data transfer: Ensures a more complete and accurate migration than manual Excel imports.


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Professional support: A process that is in good hands, backed by expertise and experience.


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Seamless data import: Ensures that data is imported directly to the correct server location while maintaining organisational structure and integrity.

 

Start now

FOR YOUR APPLICATIONS

We find the best solutions

demicon is your ideal partner for monday.com as we specialize in providing tailored, scalable solutions that seamlessly adapt to your growing business. With a deep understanding of cloud technologies and a strong focus on security, we ensure that your data is protected and your investments are optimized. Our ongoing expert support guarantees that your monday.com platform runs efficiently and adapts flexibly to the ever-evolving technology landscape.

With demicon, you are choosing a service provider and partner dedicated to boosting your business performance and driving your long-term growth.

Get in touch with us


VALUABLE INSIGHTS

monday sales CRM

Read our insights now!

2 min read
Wie man mit KI Prozesse in monday.com optimiert
Ein Leitfaden zur Erstellung von KI-gestützten Automatisierungen in monday.com
9 min read
Must read: Unsere Top 4 Kunden­geschichten über monday.com
Einige der monday.com Kunden haben ihre Erfahrungen mit dem Work OS geteilt.
3 min read
Agiles Ziel­management mit monday.com
Mit monday.com lässt sich so gut wie alles abbilden - selbstverständlich auch die verschiedensten Management-Modelle...