monday.com Service
Faster service processes from A to Z with intelligent automation & AI
monday.com improves service processes through efficient task tracking and real-time communication.
Efficient Task Tracking
Fast Response
Real-Time Collaboration
Automation Possibilities
Comprehensive Reporting
Customer Satisfaction
Sales & CRM with monday.com
The right CRM solution can make all the difference in your sales process. We work with you to develop future-proof solutions based on monday sales CRM.
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MASTER YOUR
Customer Service with monday.com
Improve the efficiency and quality of your customer service with monday.com Service. In today's business world, excellent customer support and fast response times are critical. monday.com Service provides a customisable platform that allows you to seamlessly manage support tickets, track service requests and streamline internal processes. Thanks to the integration of AI technologies, manual tasks are minimised, allowing your team to focus on what matters most: providing the best possible support to your customers.
Benefit from our expertise in monday.com Service to improve your support processes and sustainably increase customer satisfaction.
PATRICK AYERS
Team Lead
As Team Lead and Account Manager, I optimise processes and strengthen customer relationships.
PHUONG NGUYEN
Customer Success Manager
As a Customer Success Manager, I optimise processes and promote sustainable success
"Thanks to monday.com, we were able to successfully implement a centralised work management system throughout the company. This system enables us to implement both internal and external projects in a structured and efficient manner. With demicon, we have a partner at our side who not only makes onboarding seamless, but also makes ongoing collaboration smooth and pleasant."
VAPS Ltd.
a customized CRM solution
For your business
At DEMICON, we understand the importance of a seamless transition to a more efficient sales organization.
Our extensive expertise in our long-standing partnership with monday.com enables us to develop customized solutions to meet your individual requirements.
FUTURE-PROOF CRM DESIGN THROUGH
Integration of existing tools
Integrations in monday.com allow you to connect your existing tools with just a few clicks - without any programming effort.
Switching between separate apps is a thing of the past - and you can be sure that no information is lost.
DETAILED INSIGHTS
From individual deals to the complete overview
Keep an overview
of every deal
With just one click, you have quick access to all the information you need to close deals. View contact details, find out about the progress of deals and the next steps.
Increase transparency with customizable dashboards
Create dashboards easily and in real time - no developer required. Gain insights into the status of deals as well as projected revenue, your team's performance and much more.
EFFICIENT COLLABORATION BETWEEN DIFFERENT TEAMS
From presales to aftersales -
everything in one central location
FIVE ADVANTAGES OF
monday sales CRM integration with DEMICON
BOOK DEMO
DEMICON, YOUR CERTIFIED PROVIDER
Price transparency & guarantee
Our clear, fixed price models with no hidden fees ensure that you always know what you are paying for.
Experience in adding value
Thanks to DEMICON's long-standing partnership with Monday.com and our experience with Monday.com migrations, we understand the intricacies of achieving maximum success in migration projects. Migration best practices allow you to benefit from minimal work restrictions and risks.
Tailor-made solutions
We don't believe in a one-size-fits-all solution that works for everyone. But sometimes it does. Our migration packages are designed to perfectly match your specific business and budget requirements.
Promise of success
Cost efficiency means no compromises. Our commitment to quality and security ensures that your migration is carried out smoothly by certified IT suppliers and Monday partners.
Reliable scheduling
With DEMICON, customers can expect projects to be completed on time. We also offer the flexibility to expand teams as required.
"With DEMICON, we have been able to migrate and consolidate various fragmented processes and documents into a digital platform that offers a full overview, is transparent, easy to manage and delegate, and, importantly, future-proof."
Sebastian Seubert
PLATFORM OWNER - Mercedes-Benz
GDPR & EU data center
monday sales CRM complies with the provisions of the General Data Protection Regulation (GDPR).
The Enterprise package also offers the option of storing your data in the EU data center in Frankfurt (DE).
monday.com
Solutions
Self-Service Customer Experience
Enable customers to resolve common issues on their own so employees can focus on critical concerns.
Automatic Ticket Classification
Let AI automatically tag tickets by type, urgency, sentiment, department and more to accurately prioritise incoming tickets.
Intelligent Ticket Routing
Speed up ticket processing and reduce manual work by automatically assigning tickets to the relevant agent or team.
Knowledge Base Support for Agents
Solve a wider range of problems with AI support that provides relevant information and minimises unnecessary escalations and delays.
NO-CODE, LOW-CODE
Full freedom to scale according to business requirements
Easily create automated service processes that cover the entire organisation and can be quickly adapted as needed - without expensive developer or implementation costs.
monday.com
Service Packages
Increase productivity: Seamless monday.com onboarding in 6 weeks with 12 hours of consulting!
12h in 6 weeks3.000 EUR
Boost your organisation's productivity with our comprehensive monday.com onboarding program! Our structured onboarding journey ensures a seamless transition to monday.com, tailored to your business needs, in just 6 weeks with 12 hours of consulting!
SERVICES | RESULTS
- Increase the productivity of your organisation
- Comprehensive monday.com onboarding program
- Structured onboarding journey
- Seamless transition to monday.com
- Tailored to your business needs
- 12 consulting hours over 6 weeks
Seamless transition: Smooth, customised onboarding to monday.com for your needs.
Increased productivity: Significant improvement in team productivity and workflow efficiency.
User acceptance: High user acceptance rates enable your team to use the full functionality.
Expert guidance: Access to expert guidance ensures that questions or challenges are dealt with quickly.
Maximising success: 18 hours of premium onboarding with training & 3-week test run!
18h in 12 weeks4.000 EUR
Our premium onboarding package offers 18 hours of consulting, all the benefits of standard onboarding and additional services, including a 3-week test run with a dedicated team. Users receive either basic or advanced training, admins receive specialised admin training for seamless platform navigation.
SERVICES | RESULTS
- Seamless platform navigation
- All the benefits of standard onboarding
- Additional services, including a 3-week test run with a dedicated team
- Basic or advanced training for users
- Specialised admin training
- 18 consulting hours over 12 weeks
Seamless transition: Smooth, customised onboarding to monday.com for your needs.
Increased productivity: Significant improvement in team productivity and workflow efficiency.
User acceptance: High user acceptance rates enable your team to use the full functionality.
Expert guidance: Access to expert guidance ensures that questions or challenges are dealt with quickly.
Mastering monday.com basics and functions
1 hour300 EUR
Get started with monday.com now! The training provides important basics about the most important functions of monday.com. You will also get an introduction to monday.com products based on the main differences.
SERVICES | RESULTS
- Introduction to monday.com
- Understanding the main functions
- Navigation on the platform
- Overview of key functions
- Introduction to various monday.com products
- Highlighting the main product differences
Software expertise: Comprehensive knowledge and ability to use the platform efficiently
Workflow efficiency: Use of functions for efficient and optimised processes
Team collaboration: best practices for improving team coordination and communication
Robust account management: learning skills to master all administrative challenges
Exploit the full potential of monday.com with expanded knowledge
1.5 hours500 EUR
Expand your monday.com knowledge with our Advanced Training! Dive into advanced features, optimise workflows, integrate third-party apps and master reporting functions. Unleash the full potential of monday.com!
SERVICES | RESULTS
- Deepen your knowledge of monday.com
- Advanced functions and customisations
- Optimise workflows
- Seamless integration of third-party applications
- Effective use of advanced reporting features
- Best practices for team collaboration
Software expertise: Comprehensive knowledge and ability to use the platform efficiently
Workflow efficiency: Use of functions for efficient and optimised processes
Team collaboration: best practices for improving team coordination and communication
Robust account management: learning skills to master all administrative challenges
Mastering the configuration and administration of the monday.com account
1 hour300 EUR
Configure and set up your monday.com account! Learn how to use and manage your monday.com account properly. This comprehensive training course covers cross-team configuration, authorisations, IT security and statistics and prepares administrators for all challenges.
SERVICES | RESULTS
- Cross-team configuration
- Define authorisations
- IT security measures
- Analyse statistics
- Operational management
- Preparing for administrator challenges
Software competence: Comprehensive knowledge and ability to use the platform efficiently
Workflow efficiency: Use of functions for efficient and optimised processes
Team collaboration: best practices for improving team coordination and communication
Robust account management: learning skills to master all administrative challenges
Unlock your business potential with our comprehensive strategy and transformation services
8 hours1,550 EUR
Drive growth and innovation with our expert services in strategy design, assessments, workshops and no-code solutions. From goal alignment to seamless implementation, we optimise your operations for success.
SERVICES | RESULTS
- Strategic alignment: Align goals with actionable plans for clear success concepts.
- Detailed assessments: Identify strengths and areas for improvement for better decisions.
- Collaborative workshops: Encourage teamwork to develop innovative solutions.
- Effective implementation: Integrate solutions seamlessly into business processes.
- No- & low-code expertise: Simplify application development with minimal programming effort.
- Process optimisation: Improve workflows through specialised process workshops and automation.
Increased efficiency: Optimised processes and automation reduce manual effort.
Increased innovation: Collaborative workshops promote creative solutions.
Improved decision-making: Assessments provide insights for strategic decisions.
Cost savings: Reduced development and operating costs through low-code/no-code solutions.
Seamless data migration from US to EU servers with our powerful app
8 hours1.550 EUR.
Our migration app speeds up data transfer between monday.com instances from weeks to hours. Minimise errors and efficiency with demicon's expertise.
SERVICES | RESULTS
- Efficient migration: Automated transfer reduces time from weeks to hours.
- Comprehensive data transfer: Transfers more comprehensive data than manual Excel imports.
- Minimisation of errors: Reduces human error through automation.
- Expert support: Our team ensures a smooth migration of all components.
- Maximum efficiency: Comprehensive methodology for minimal downtime and optimal results.
- Secure data transfer: Trusted transfer of data to the correct server location.
Time saving: Reduces migration time from weeks to hours.
Comprehensive data transfer: Ensures a more complete and accurate migration than manual Excel imports.
Professional support: A process that is in good hands, backed by expertise and experience.
Seamless data import: Ensures that data is imported directly to the correct server location while maintaining organisational structure and integrity.
FOR YOUR APPLICATIONS
We Find the Best Solutions
demicon is your ideal partner for monday.com as we specialise in providing tailored, scalable solutions that seamlessly adapt to your growing business. With a deep understanding of cloud technologies and a strong focus on security, we ensure that your data is protected and your investments are optimised. Our ongoing expert support guarantees that your monday.com platform runs efficiently and adapts flexibly to the ever-evolving technology landscape.
With demicon, you are choosing a service provider and partner dedicated to boosting your business performance and driving your long-term growth.
DISCOVER MORE ABOUT
monday.com
Read our insights now!
3 min read
How to Use monday.com sales CRM to Boost Your Sales
Oct 30, 2023 by DEMICON