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Atlassian team'24 Europe Updates
Discover the latest updates from Atlassian unveiled at team'24 in Barcelona: From the general availability of Atlassian...
Holistic Methodical & Tool Consulting Expertise
Standardised Processes
Future-Oriented Service Management Tool
Customised Solutions
Target Group-Oriented Training
Reliable All-Round Implementation
LIZA NERANTZIS
Senior Business Consultant
Book a free meeting with one of our Service Management experts today.
PHILIPP WEISE
Head of Consulting
Book a free meeting with one of our Service Management experts today.
IT Service Management
Assessment - Your key to a successful start with ITSM
individual
3.000 EUR excl. Vat
Do you need a 'custom process design' specifically tailored to a particular practice? Then let’s get started together. We will analyse your current situation, identify pain points, and determine where and how the ITIL framework can support you with our consulting services. Benefit from a process design tailored to your needs and quick wins through standardisation and optimisation following ITIL best practices.
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Concept for process implementation and/or optimisation based on ITIL 4 best practices, for example, for Incident Management
Individual assessment & consulting with a learning effect through insights into proven practices and applicable recommendations
Outlook for implementation in a tool (time, budget)
IT Service Management
Assessment for a successful Service Management Solution
individual2.900 EUR excl. Vat
Is your goal the basic implementation of a service portal to support your service management with centralised entry channels and targeted processing paths? But you’re not yet sure how to best approach this? We help you identify the requirements and develop an implementation concept with standardised processes together with you. In doing so, we consider all relevant dimensions of analysis (People, Processes, Technology) and always work in accordance with ITIL.
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Concept for basic process implementation and/or optimisation based on ITIL 4 best practices, for example, for the introduction of a service portal
Individual assessment & consulting with a learning effect through insights into proven practices and applicable recommendations
Implementation concept with an optional project plan
Outlook for implementation in a tool (time, budget)
The tool you need to optimise Service Management
individual2.900 EUR excl. Vat
Together, we analyse your existing processes, determine their process maturity, and identify areas for process optimisation. This is based on an understanding of your current situation, which is gathered through workshops.
- Would you like to implement SLAs or determine if you are measuring the right KPIs?
- Do you want to identify self-service options and evaluate approaches for diversification?
- Would you like to assess your asset management and achieve cost transparency that enables you to make data-driven decisions?
- Even if you are looking to establish or optimise your change management, this package is the right choice for you.
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Concept for raising process maturity based on ITIL 4 best practices
Individual assessment & consulting with a learning effect through insights into proven practices & applicable recommendations
Implementation concept with an optional project plan
Outlook for implementation in a tool (time, budget)
Spotlight on digital resources: Your path to efficient IT asset management
individual7.000 EUR excl. Vat
Transparency is the foundation of optimal asset management; therefore, together with you, we create transparency through structured asset recording, as well as comprehensive cost overview and control to identify savings and investment potentials. Minimise risks and make better decisions.
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Tailored yet standardised recommendations for your Service Management processes
ITIL 4 best practice solutions
Process optimisation
Transparency
Effective use of your assets
The easy way into the world of Atlassian Jira Service Management
individual3.500 EUR excl. Vat
We offer mid-sized companies, individual departments in large enterprises, and newcomers to service management an easy introduction to the world of Jira Service Management. Benefit from our experience, learn about best practices, and create predictability.
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Ready-to-use, basic Jira Service Management (JSM) environment
Individual assessments & consulting
Insights into proven practices & applicable recommendations
Atlassian Jira Service
Management scalable for all types of organisations
individual6.000 EUR excl. Vat
We provide you with an easy entry into the world of service management. With clear boundaries of what is delivered, you receive a solution based on proven experience and best practices. You benefit from a predictable budget and an out-of-the-box Jira Service Management solution.
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Ready-to-use, advanced Jira Service Management environment
Individual assessments & consulting
Insights into proven practices & actionable recommendations
BENEFITS
Processes in your company can be easily standardised. At the same time central service centers contributes to improved customer satisfaction by centrally providing important resources such as how-to articles and other content from a knowledge database. The establishment of a unified company brand is possible due to the customisation options for service portals.
JSM CERTIFIED ITIL-PROCESSES
Incident Management Service Request Management Problem Management Monitoring & Event Management Service Catalogue Management Service Level Management Change Enablement Knowledge Management Service Configuration Management Service Level Management
BENEFITS
It offers teams a flexible and dynamic way to capture, track and manage all types of assets and configuration items (CIs), so that teams can easily link them to service requests, incidents, problems, change requests and workloads. Integrating assets into workflows enables seamless ticket processing. All assets are individually configurable and can be imported from third-party systems, for example.
AUTOMATIONS CAN CONFIGURE
Ticket assignments Notifications Approvals Automatic field value updates or status updates
Those configurations can reduce the manual work of employees and leads to more efficient processes.
Individual configurations are based on:
Trigger, Conditions & Actions
BENEFITS
Jira Service Management brings everyone together on a single service delivery platform. JSM gives development teams the autonomy to deliver value faster while staying aligned with operations teams.
CASE STUDY
Efficient testing of Embedded Software for safety-critical applications
CLIENT Supplier for Automotive Manufacturers
TOOLS Lauterbach TRACE32, TESSY, Jira
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CHALLENGES
The client needed to complete test coverage for a large code base, urgently update their test tool, and adapt existing test cases. Additionally, their test management and build server were not equipped for a larger team.
APPROACH
The test tool and environment were updated, with new tests created and extended. Project management and collaboration tools were also established.
SOLUTION
Efficient quality assurance and processes thanks to suitable tools and a seamlessly integrated test environment that is up to date and supports suitable automation, as well as complete traceability and easy access to documentation and results for smooth collaboration between development and test teams.
SUCCESS STORY AUTOMOTIVE
Streamlined Development Workflow through GitLab
CLIENT Software Hub of a german Automotive OEM
TOOLS AWS, Terraform Enterprise
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CHALLENGES
The client faced complex pipelines that caused failures and delays in the CI/CD process, limited scalability and usability with Jenkins, rising maintenance costs, and increased security risks due to manual management of sensitive data.
APPROACH
The existing workflow, tools, and requirements were evaluated, leading to the selection of Terraform Enterprise. A vision, roadmap, and action plan were created for a smooth migration from the legacy system.
SOLUTION
The implementation of Terraform Enterprise significantly improved the developer experience, boosted team efficiency, and enabled faster feature releases without compromising quality.
SUCCESS STORY AUTOMOTIVE
Infrastructure as Code at Scale with Terraform Enterprise
CLIENT Software Hub of a german Automotive OEM
TOOLS AWS, Terraform Enterprise
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CHALLENGES
As the automotive industry embraced digital transformation, the client’s legacy infrastructure-as-code workflow lacked flexibility, slowing innovation and creating complex, time-consuming processes. The need for agility, reliability, and security in cloud operations became essential to meet the demands of modern vehicles.
APPROACH
Improving the overall developer experience (DevEx) as well as minimising resource waste in the cloud.
SOLUTION
Implemented a streamlined development workflow by migrating to Terraform Enterprise. In this competitive industry, this was a critical step to enable a short time-to-market.
SUCCESS STORY TOURISM
IT-Transformation: New Dimensions in Service Management
CLIENT FTI
TOOLS JSM PREMIUM, ACCESS, USER CONFLUENCE STANDARD, OPSGENIE
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CHALLENGES
Besides the overall implementation of Jira Service Management as a global and scalable tool for service management at FTI, ITSM processes based on ITIL best practices had to be designed and implemented from scratch.
APPROACH
Our team combined tool expertise with profound methodological know-how to create the optimal conditions for Service Management at FTI. Tight timelines and collaboration with internationally distributed teams were the focus.
SOLUTION
Through a value enhancing combination of tool expertise and methodological know-how, our demicon experts created the ideal conditions for Service Management.
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SUCCESS STORY AUTOMOTIVE
Automation as a
Success Driver in
Service Management
CLIENT A GLOBALLY RENOWNED GERMAN PREMIUM AUTOMOTIVE GROUP
TOOLS JIRA SERVICE MANAGEMENT, eazyBI, SCRIPTRUNNER, INSIGHT, JIRA AUTOMATION, STRUCTURE & ADVANCED ROADMAPS
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CHALLENGES
The project faced challenges of rapid user growth, leading to increased response times, escalating urgent requests, and a growing backlog, all compounded by inefficient manual ticket processing and slowing platforms like Jira and Confluence.
APPROACH
To ensure the best possible service for our client, we once again relied on state-of-the-art technical solutions in combination with our methodological know-how and our extensive experience.
SOLUTION
We optimised the platform‘s technical environment and switched from Jira to Jira Service Management. Our consultants supported the team at our client in migrating more than 1,000 open tickets securely. Through additional customisations, users can now make individual configurations, without the support of a Jira administrator.
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SUCCESS STORY LOGISTICS & TRANSPORT
Sustainable Success with Smart Seamless IT Processes
CLIENT DB REGIO BUS
TOOLS CONFLUENCE, JIRA SERVICE MANAGEMENT, JIRA SOFTWARE, INSIGHT, SCRIPTRUNNER, REFINED THEME
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CHALLENGES
Aligning IT infrastructure and customer service during centralisation posed risks of lost information, disorganised processes, and increased costs. Implementing a unified IT service management tool was necessary to streamline workflows and improve service efficiency for over 2,000 employees.
APPROACH
Through detailed analysis and comprehensive consulting, we provided DB Regio Bus with solutions and end-to-end services tailored to their specific requirements.
SOLUTION
Together we created a scalable, secure IT infrastructure as a foundation for long-term digital success while maintaining excellent customer service. As a result, the company has achieved maximum efficiency and transparency.